Work With Us!

 
 

Why Sterling?
Working at Sterling means embracing diverse people, ideas and perspective. As a team, we work together to evolve our workplace culture and encourage our people to feel valued and engaged.  

At Sterling, you will join an exceptional group of people who are committed to developing the services and solutions that differentiate us in the industry. We strive to create and maintain an open and accessible working environment. We are committed to equal employment opportunities for all.

 
 

About Sterling
Founded in 1945, Sterling Marking Products is a proud, innovative, Canadian company, that has grown into one of North America’s largest manufacturers of custom marking products who have become much more than stamps. We have product solutions for all industry and business types with our diverse range of marking, signage, printing, graphics, legal, and industrial products. Quality products, exceptional customer service, over 100 amazing employees, and worldwide sales is the foundation of what makes Sterling a recognized industry leader and your dedicated business products supplier. Thank you for choosing Sterling, we look forward to sharing your success.

 
 

Our Values
To our clients: integrity, innovation and effective solutions.

To our company: commitment, enthusiasm and talent.

To each other: respect, support and partnership.

To our community: involvement, compassion and responsible action.

To our competitors: inspiration and leadership.

 

We are always looking for talented and skilled people.

 
 

CURRENT OPENINGS

Please apply to humanresources@sterling.ca

 
     
     
 

Shipper/Receiver                                                                   

Full-time: Monday to Friday

Department: Shipping                                                                           

Report Timings: 9:30AM – 6PM

Reports To:  Shipping/Receiving Supervisor

Purpose of Position:

  • Ensuring the efficient handling and movement of goods within our warehouse.
  • Adhere to company policies and procedures regarding shipping, receiving, and warehouse operations.

Result Areas of the Position:

  • Managing incoming and outgoing shipments, maintaining accurate inventory records, and coordinating with various departments to fulfill orders promptly.
  • Proper processing, packaging, and labelling of inventory and customer orders.
  • Communicate effectively with internal teams to coordinate shipment schedules and priorities.
  • Ensure compliance with regulations governing the handling and transportation of hazardous materials.
  • Track and trace shipments and communicate with customers as required.
  • Ensure all outgoing shipments are organized, meet quality standards and customer requirements.
  • Generate shipping documents.
  • Monthly inventory count.
  • Working with dater & number repair to put all components in place for repairs.

Qualifications:

  • Minimum High School Diploma or equivalent.
  • Previous experience in shipping, receiving, or warehouse operations preferred.
  • Working knowledge of PC environment and applications.
  • Ability to lift, push and carry 25 to 50 pounds repeatedly.
  • Ability to work with minimal supervision.
  • Good hand and eye coordination.
  • Ability to work in a multi-tasked, fast paced multi-department environment.
  • Reliable attendance.

Activities and Tasks:

  • Packaging and shipping orders.
  • Lift Truck experience.
  • Previous Warehouse and Forklift Experience – Preferred.
  • Single Source Shipping System.
  • Business System Receiving & Shipping.
  • Customs Processing.
  • End of Day Processing.
  • Recycling material handling.
  • Maintain good departmental housekeeping according to Health & Safety guidelines.

Benefits & Perks:

  • Dynamic and caring company culture.
  • Paid day off for your birthday once completed one year of service.
  • Social Club that plans BBQ’s, pizza lunches, 50/50 draws, holiday parties, special events and more.
  • Coffee Talk/ Company Events – regular updates about the company and people.  Free coffee and treats!
  • Location in Northwest London close to many restaurants, shopping, other businesses, and green space.
  • Convenient on-site free parking.
  • Employee Assistance Program.
  • Extended health care.
  • Pension plan eligible after 1 year of service.

 

Perform activities required by the ISO 9001 and Sterling Quality Management System

 

 

 

Bilingual Customer Service Representative (French & English)

Full-time: Monday to Friday

Department:  Customer Service 

Reports To:  Customer Service Manager

Purpose of Position:

  • Providing exceptional customer support and service to Sterling clients ensuring their needs are met and inquiries are resolved in a timely and professional manner.

Result Areas of the Position:

This is an on-site role.

  • Manage and process orders for clients in a timely and accurate manner.
  • Working within current automated and manual procedures to process client orders for production.
  • Communicate with clients in English and French via phone and email to answer questions, resolve issues, and provide information about our products and services.
  • Help customers navigate Sterling’s websites and online ordering and provide product information and solutions to customer inquiries.
  • Ensure prompt resolution of issues to facilitate timely completion of purchase orders.
  • Effectively handle emails and incoming calls to provide support to sales personnel, customers, and distributors.
  • Good knowledge of our product line to answer questions.
  • Work with colleagues when necessary to resolve customer complaints.
  • Provide feedback to other departments to help improve sales, marketing, and business processes.

Qualifications:

  • Minimum high-school diploma.
  • Proficient in English and French, Bilingualism is a must (written and spoken).
  • 2-3 years of previous working experience in a similar customer service or administrative role.
  • Proficiency in computer skills in Outlook and Microsoft Office.
  • Self-motivated and able to work unsupervised, demonstrating strong time management and organization skills.
  • Detail-oriented with the ability to handle administrative tasks efficiently.
  • Understanding of customer relationship and service best practices.

 

Activities and Tasks:

  • Activities involve processing information for placing orders, proofs, quotations and general inquiries by email, phone and walk in clients.
  • Investigate and resolving customer issues.
  • Collaborate with other teams, such as sales and logistics, to ensure smooth and efficient order processing.
  • Develop sound Product Knowledge.
  • Troubleshoot and resolve customer complaints or inquiries in a professional and courteous manner.
  • Adaptability and flexibility in order to deal with different customers and needs in a short period of time.
  • Continually seek out ways to improve customer satisfaction.

Benefits & Perks:

  • Dynamic and caring company culture.
  • Paid day off for your birthday once completed one year of service.
  • Social Club that plans BBQ’s, pizza lunches, 50/50 draws, holiday parties, special events and more.
  • Coffee Talk/ Company Events – regular updates about the company and people.  Free coffee and treats!
  • Location in Northwest London close to many restaurants, shopping, other businesses, and green space.
  • Convenient on-site free parking.
  • Employee Assistance Program.
  • Extended health care.
  • Pension plan eligible after 1 year of service.

 

Perform activities required by the ISO 9001 and Sterling Quality Management System

Please apply to humanresources@sterling.ca

 

 

 
 

 

 
  Please apply to humanresources@sterling.ca