Free Standard Shipping on All Online Orders Over $75 before tax!*
Shipping & Receiving Instructions
To ensure your delivery reaches the correct location, please use the following guidelines:
- Large Freight / Transport Trucks
Deliveries must be directed to our Shipping & Receiving Docks:
1600 North Routledge Park, London, ON N6H 5L9 - Small Parcel Deliveries
Small Deliveries may use the entrance to the Main Office:
1147 Gainsborough Road, London, ON N6H 5L5
Get Directions on Google Maps
That’s right, spend at least $75 and the shipping is on us, anywhere in Canada.
Shipping Methods
*We have temporarily discontinued the Regular Mail option for $7.50 during the Canada Post strike.
All shipments under $75 will be shipped by courier at $15.
- Regular Mail $7.50
- Mail delivery is always FREE on orders over $75*.
- Custom products ship within 3 - 4 business days. Mail time is 3 - 10 business days depending on location.
- Courier $15
- Custom products ship within 3 - 4 business days. Courier time is 1 – 5 business days depending on location. We ship from London, Ontario.
- For orders over $75, you can upgrade your FREE Regular shipping to Courier for only $5.00.
U.S. or International Orders
- At this time we are unable to accept U.S. or International orders online, but don’t worry; with just a toll-free call or click, a customer representative will be more than happy to complete your order for you!
- Order by Phone: 1-800-265-5957 (9am-5pm EST, Monday to Friday)
- Order by Email: customerservice@sterling.ca
Shipping Questions?
Call us toll-free at 1-800-265-5957 (9am-5pm EST, Monday to Friday) and a customer service representative will be happy to assist you. If you prefer, please email us at customerservice@sterling.ca
Shipping Policy
In the event of a holiday, deliveries may be delayed. Although products are produced and shipped as soon as possible, Sterling cannot guarantee delivery times. An alternate delivery method such as Courier may be selected at no additional charge if it is deemed the best method.
*Free shipping applies to online orders that are automated through our website and shipped via regular mail only. Products that can't be ordered through our site do not qualify and this offer cannot be combined with any other offers or discounts.